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 Monitor Visitors in Real-Time - get notifications when visitors enter your website and view their page history.
Presence State Technology - when agents are not available, chat icons will dynamically change to show your team as away or not show the icon at all
Canned Responses/Links - preconfigured responses and links allow easy access to frequently asked questions and links about your product or service.
Session Logging - each session is logged and searchable by the administrator. This allows you to keep track of your customer interactions and gather information about your users. |
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Pro-actively Invite Visitors to Chat - while monitoring the visitors on your website, pro-actively reach out to them with support and sales answers
Customized Visitor Screens - all visitor facing pages can be customized to show your company or product's brand.
Post Chat Survey - understand your visitors better by allowing them the option of completing a short post chat survey.
Reporting - View reports about your visitors, operators and site statistics. |
